Privacy Policy

1. Introduction

Flow Plenum LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowplenum.com (the "Site") or contact us for our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Fill out the contact form on our website (name, email address, phone number, company name, and message content)
• Send us an email at contact@flowplenum.com
• Engage with us regarding our consulting or marketing services
• Enter into a business relationship or contractual arrangement with us

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and session data

For full details on cookies, please review our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers, advertising platforms, or business partners, subject to their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries: Communicate with you in response to messages, questions, and service requests submitted through our contact form or email.
• To provide services: Deliver e-commerce consulting, digital marketing, and business development services to our clients.
• To improve our Site: Analyze usage patterns and Site performance to enhance user experience.
• To comply with legal obligations: Meet applicable legal, regulatory, and contractual requirements.
• To protect our rights: Detect, prevent, and address fraud, security, or technical issues.
• For marketing communications: With your explicit consent, send you information about our services, updates, or industry insights.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent: Where you have given explicit consent, such as submitting our contact form or subscribing to communications.
• Contractual necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps.
• Legal obligation: Where processing is necessary to comply with a legal obligation.
• Legitimate interests: Where processing is in our legitimate business interests and does not override your rights, such as improving our services and preventing fraud.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our Site and conducting business (e.g., web hosting, analytics, email delivery), subject to confidentiality obligations.
• Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Flow Plenum LLC, our clients, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
• With your consent: For any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions are retained for up to 2 years for follow-up and record-keeping purposes.
• Client data related to service engagements may be retained for up to 7 years for accounting and legal compliance purposes.
• Analytics data may be retained in anonymized form indefinitely.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Portability: Request that we provide your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@flowplenum.com. We will respond within 30 days. California residents may also have additional rights under the California Consumer Privacy Act (CCPA).

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Flow Plenum LLC is based in the United States. If you are accessing our Site from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to such transfer. We ensure appropriate safeguards are in place for any international transfers of personal data.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete such information.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of every website you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: contact@flowplenum.com
• Mail: Flow Plenum LLC, 8 The Green, Suite A, Dover, DE 19901, United States

We are committed to resolving any complaints or concerns about our privacy practices in a timely and respectful manner.